Frequently Asked Questions
Usage & Application
How do I use Shinora Plus for the best results?
- Ensure the surface is dry and free of obstructions like stickers.
- Apply the spray directly to the external surface.
- For headlights, verify that oxidation is on the outside, as the product does not treat internal dirt.
Does it work if I have stickers on my headlights? No. You must completely remove any stickers or films before application. Stickers often degrade and turn black due to sun exposure in Saudi Arabia, preventing the spray from reaching the surface.
Troubleshooting & Limitations
Why didn't I get the same results as the video?
- Presence of transparent stickers or sun-damaged film blocks the material.
- The headlight may be "burnt" or yellowed from the inside of the casing.
- The light fixture is physically broken or cracked.
Returns, Exchanges, & Guarantees
What is the return window in Saudi Arabia? We offer a 15-day return and exchange window from the date of receipt.
What is the Cash Back Guarantee? We offer a 100% Cash Back Guarantee if results do not match our demonstration videos, provided the light is not cracked and is free of internal dirt or external stickers.
Can I return the product if the seal is broken? No. For an exchange or return, all authenticity tags, stickers, and seals must remain intact.
Shipping & Store Policy
How do I process an exchange?
- In-Person: Visit any of our four store locations.
- By Mail: Ship the order back at your expense using a protective shipping carton.